Order and payment for international delivery
International shipping is carried out on a prepaid basis for one-time items.
For individuals for export and import, payment is possible:
- to the courier for depositing to the bank account,
- payment by Visa or Mastercard of any bank on the website
- or by an electronic invoice, which is sent with a payment link to Viber, WhatsApp, Telegram messengers, with a commission from the international payment service Fondy.
You can pay for ukrainian international delivery from any country of the world by Visa or Mastercard.
You can find more information about payment services here.
An example of a payment interface for mobile devices:
When exporting abroad, payment must be made before the departure of the item abroad.
When importing from abroad, the advance payment must be made before placing an application for selection abroad.
When working under a contract with a deferred payment, the payment for the transportation of imports must be paid upon arrival of the cargo in Ukraine, prior to customs clearance.
International transportation is taxed at the VAT rate = 0%, transportation within Ukraine at the VAT rate = 20%.
How to send export shipments from Ukraine
The Order is carried out anywhere in Ukraine. Standard delivery time for the country is 1-3 business days.
The rates indicated on the website include calling the courier to the sender’s address in all major cities of Ukraine. The main cities of Ukraine include all regional and some regional centers without exception.
In the event that the selection did not take place due to the absence of the sender at the address, the service reserves the right not to re-select.
Documents and cargo can be handed over independently for registration in representative offices in the main cities of Ukraine.
Selection in places remote from the main cities is carried out with an additional payment for leaving the city at the current rates of the Dobra Delivery courier service.
Delivery of import shipments of international delivery from abroad.
Delivery is carried out anywhere in Ukraine. Standard delivery time for the country is 1-3 business days.
The rates indicated on the site include address delivery to the sender in all major cities of Ukraine. The main cities of Ukraine include all regional and some regional centers without exception.
In the event that the delivery did not take place due to the absence of the recipient at the address, the shipment can be re-delivered or stored on demand (but not more than 20 days), at the discretion of the service.
Import shipments that have passed customs clearance can be picked up independently at representative offices in the main cities of Ukraine.
Delivery in places remote from the main cities is carried out with an additional payment for leaving the city at the current rates of the Dobra Delivery courier service.
List of main cities of Ukraine
The main cities of Ukraine include the following (zone 1):
Kyiv, Vinnytsia, Dnipro, Zhytomyr, Zaporozhye, Ivano-Frankivsk, Kropyvnytskyi, Kremenchuk, Kriviy Rig, Kramatorsk, Lviv, Lutsk, Mariupol, Mykolaev, Odesa, Poltava, Exactly, Sumy, Ternopil, Uzhgorod, Kharkov, Kherson, Khmelnytskyi. Cherkasy, Chernihiv, Chernivtsi.
All other settlements of Ukraine belong to the cities of zones 2-7. The distribution of delivery zones is carried out according to the separation of the settlement from the nearest city of zone 1. For tariffs for delivery to such settlements, see the section – Delivery outside the city.
Complaints and refunds.
Refunds are available upon written request within 14 days of canceling a prepaid import request or returning an unsent shipment for export.
Refunds will be issued within 14 days after the successful request in the amount of the prepayment minus payment fees and shipping costs for targeted courier delivery.
The service is not responsible for the actions and decisions of the customs authorities, which may prevent the import or export of international shipments in accordance with local legislation.
In case of violation by the sender or recipient of customs procedures or refusal to participate in them, non-compliance with local legislation or non-compliance of the shipment with local permits and regulations, the cost of returning or destroying the shipment shall be borne by the customer.
In case of force majeure, partial damage or loss of cargo, compensation is possible according to the rules of international courier services and air carriers, but will not exceed $ 20 per 1 kg.
Cancellation of applications or return of shipment without payment of the entire delivery is possible only before the passage of customs procedures.
In case of return of items that cross any customs borders, payment is not refundable. Return costs are the responsibility of the customer.
The tariff does not include payment of local customs duties and taxes.